Copyright © 2004 - 2008 The Greeting Card Village and its licensors. All rights reserved
At Greeting Card Village, we try to make our web site as informative and easy to use as possible. We have created this help section to help you with some frequently asked questions. If you continue to have problems or if you have general comments about the site,
you can always contact us at
greetingcardvillage@msn.com
you can always contact us at
greetingcardvillage@msn.com
What is the deliver time for items that I purchased?
WORDING SUBMISSION
Q. How do I submit my personalized information for the items I purchased? After you have purchased email your personalized wording to us at greetingcardvillage@msn.com After we receive your information please allow 24-48 hours for us to email you a proof of your personalized items.
Q. What if you don’t offer the picture/graphic I want to use on my personalized items? A. You can email us the picture/graphic you would like to use. Please note that some pictures/graphics are copyrighted and require the owners permission before using on your items.
Q. What if I need to purchase more of my personalized item after I received my original shipment of my item(s)? A. We keep all proofs on file until your event date. So, if you need to order more of the same item we can ship it out quickly. We can usually ship re-orders within 3-5 days.
Q. Once I purchase a personalized item how long do I have to submit my information? A. There is no limit of time to submit information. After you purchase just email us and let us know an estimated time that you will have your wording. Since we have most of our personalized items in our store all of the time you can also wait until you have your wording ready to purchase.
SHIPPING
Q. How long does it take for me to receive my item? A. If you purchased wedding items that need personalization and once you ok the proof and give us the go ahead to print it takes about 2-4 weeks (depending on current orders) to get your item(s) printed and shipped. Non wedding items will take 3-5 days for production before shipping. Our average shipping time after a proof is ok’d is about 2 ½ weeks on wedding sets and about 5 days on non-wedding set items. Rush order shipping is available on all personalized items. Your item will be shipped from the choice of shipping you choose at the time of purchase, so be sure to choose the correct shipping method.
Non personalized orders will ship within 5 days after your payment has been received.
U.S. First Class: 2-6 days once item(s) are shipped
U.S. Parcel Post: 2-9 days once item(s) are shipped
U.S. Priority mail: 2-3 days once item(s) are shipped
WE DO NOT SHIP OUTSIDE OF THE UNITED STATES
All orders are shipped as soon as possible. You will be pleased when you receive your order as they are packed with care to ensure safe, complete and unbroken arrival. You will receive a confirmation number via email for your package once the product has been shipped.
Greeting Card Village ships the majority of our web orders via USPS Ground & Priority mail for orders being shipped within the United States. Please allow 10-14 business days for orders to reach you once your order has been shipped. Delays occasionally occur when shipping occurs around a holiday. Please be sure to provide your daytime phone number and e-mail address in case we need to contact you concerning your order.
Shipping costs:
Anywhere in the United States:
$0 - $9.99 = $8.50
$10 - $49.99 = $11.50
$50 - $99.99 = $16.50
$100.00+ = $0.00
(FREE SHIPPING ON ORDERS OVER $100.00)
Q. How can I track my order once it’s shipped? A. Since we mainly ship with the United Postal Service we only offer delivery confirmation numbers. An automated email will be emailed to you once the item has shipped and it will include the delivery confirmation number. Please wait the full shipping time before contacting us about your package. We haven’t had a lost package so far so be sure to purchase insurance if you have any worries.
PAYMENTS
Q. What type of payment do you accept?We accept Visa, Mastercard, American Express, Discover and Paypal. Personal checks and Money Orders accepted from USA Zip Codes only. Returned checks are subject to a $20 service charge. No C.O.D. orders. All prices at greetingcardvillage.com shown are in U.S. funds. All shipping charges are in U.S. Funds.
For phone payments please call 208-377-1635
You may send payment by check or money order to:
The Greeting Card Village
3069 S. Gunnell Ave.
Meridian, ID 83642
SECURITY / PRIVACY POLICY
Q. How do I know my payments and information is secure when I place an order?Greeting Card Village understands that you are concerned about the security of the information you entrust to us. It is very important to us, too. To make sure your information is safely guarded we use what the industry calls Secure Sockets Layer (SSL). When you enter the page which requests your personal information, you will notice two subtle things happen to the window in which the information page exists. At the top of the window, where the web address of the current page is, you will see that the normal http://…… changes to https//…. Also the lower right hand of your browser window will change to an unbroken key or a closed lock (depending which browser you use). Those two indicators tell you that you have entered a secure area.
We value you as a customer and take your personal privacy seriously. The following is our policy for collecting, using, and securing personal information that you, as our customer provide to us. Greeting Card Village will not sell or give your personal information to any person or company. We will keep your information secure within our company in order to contact you if there is a problem with your order or if we have to credit your account. We will mail you sales information only if you request e-mails from us on new product releases.
REFUND / EXCHANGES
What if I want a refund?
For personalized items: Personalized items are non refundable. Personalized items can only be exchanged before printing has begun. Must be exchanged for same priced item.
Non personalized items: Non personalized items are exchange only! When you purchase items from us, we ensure that your product will be packaged and shipped properly. Non personalized items must be returned in it’s original packaging within 7 days of receiving item. If you are returning an item you must notify us within 3 days after the item has been delivered to you so we can expect the package and so we can refund your money once it arrives. We are not responsible for lost shipments or damaged packaging from shipping. Insurance is available for you to purchase on all orders.
COPYRIGHT / LEGAL NOTICE:
The images of products displayed on this website are copyrighted and trademarked by their respective owners and are displayed with the express permission of the copyright and trademark owners. Any reproduction without express permission from the copyright or trademark owner is a violation of law and is prohibited. GCV and the developers of this site disclaim all liability related to the unauthorized copying, reproduction or other misuse of the images and products displayed.
WORDING SUBMISSION
Q. How do I submit my personalized information for the items I purchased? After you have purchased email your personalized wording to us at greetingcardvillage@msn.com After we receive your information please allow 24-
Q. What if you don’t offer the picture/graphic I want to use on my personalized items? A. You can email us the picture/graphic you would like to use. Please note that some pictures/graphics are copyrighted and require the owners permission before using on your items.
Q. What if I need to purchase more of my personalized item after I received my original shipment of my item(s)? A. We keep all proofs on file until your event date. So, if you need to order more of the same item we can ship it out quickly. We can usually ship re-
Q. Once I purchase a personalized item how long do I have to submit my information? A. There is no limit of time to submit information. After you purchase just email us and let us know an estimated time that you will have your wording. Since we have most of our personalized items in our store all of the time you can also wait until you have your wording ready to purchase.
SHIPPING
Q. How long does it take for me to receive my item? A. If you purchased wedding items that need personalization and once you ok the proof and give us the go ahead to print it takes about 2-
Non personalized orders will ship within 5 days after your payment has been received.
U.S. First Class: 2-
All orders are shipped as soon as possible. You will be pleased when you receive your order as they are packed with care to ensure safe, complete and unbroken arrival. You will receive a confirmation number via email for your package once the product has been shipped.
Greeting Card Village ships the majority of our web orders via USPS Ground & Priority mail for orders being shipped within the United States. Please allow 10-
Shipping costs:
Anywhere in the United States:
$0 -
(FREE SHIPPING ON ORDERS OVER $100.00)
Q. How can I track my order once it’s shipped? A. Since we mainly ship with the United Postal Service we only offer delivery confirmation numbers. An automated email will be emailed to you once the item has shipped and it will include the delivery confirmation number. Please wait the full shipping time before contacting us about your package. We haven’t had a lost package so far so be sure to purchase insurance if you have any worries.
PAYMENTS
Q. What type of payment do you accept?We accept Visa, Mastercard, American Express, Discover and Paypal. Personal checks and Money Orders accepted from USA Zip Codes only. Returned checks are subject to a $20 service charge. No C.O.D. orders. All prices at greetingcardvillage.com shown are in U.S. funds. All shipping charges are in U.S. Funds.
For phone payments please call 208-
The Greeting Card Village
3069 S. Gunnell Ave.
Meridian, ID 83642
SECURITY / PRIVACY POLICY
Q. How do I know my payments and information is secure when I place an order?Greeting Card Village understands that you are concerned about the security of the information you entrust to us. It is very important to us, too. To make sure your information is safely guarded we use what the industry calls Secure Sockets Layer (SSL). When you enter the page which requests your personal information, you will notice two subtle things happen to the window in which the information page exists. At the top of the window, where the web address of the current page is, you will see that the normal http://…… changes to https//…. Also the lower right hand of your browser window will change to an unbroken key or a closed lock (depending which browser you use). Those two indicators tell you that you have entered a secure area.
We value you as a customer and take your personal privacy seriously. The following is our policy for collecting, using, and securing personal information that you, as our customer provide to us. Greeting Card Village will not sell or give your personal information to any person or company. We will keep your information secure within our company in order to contact you if there is a problem with your order or if we have to credit your account. We will mail you sales information only if you request e-
REFUND / EXCHANGES
What if I want a refund?
For personalized items: Personalized items are non refundable. Personalized items can only be exchanged before printing has begun. Must be exchanged for same priced item.
Non personalized items: Non personalized items are exchange only! When you purchase items from us, we ensure that your product will be packaged and shipped properly. Non personalized items must be returned in it’s original packaging within 7 days of receiving item. If you are returning an item you must notify us within 3 days after the item has been delivered to you so we can expect the package and so we can refund your money once it arrives. We are not responsible for lost shipments or damaged packaging from shipping. Insurance is available for you to purchase on all orders.
COPYRIGHT / LEGAL NOTICE:
The images of products displayed on this website are copyrighted and trademarked by their respective owners and are displayed with the express permission of the copyright and trademark owners. Any reproduction without express permission from the copyright or trademark owner is a violation of law and is prohibited. GCV and the developers of this site disclaim all liability related to the unauthorized copying, reproduction or other misuse of the images and products displayed.
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